Management and maintenance of guest room linens

(I) Procurement Management

When purchasing guestroom linen, hotels need to comprehensively consider multiple factors such as quality, price, and supplier reputation. It is essential to select formal suppliers to ensure that the linen meets national standards and the hotel’s requirements. Meanwhile, suitable materials, styles, and colors should be chosen according to the hotel's positioning and target customer group to meet guests' needs and enhance the hotel's image. Additionally, reasonable cost control is a critical aspect of procurement management. Measures such as bulk purchasing and establishing long-term partnerships with suppliers can be adopted to reduce procurement costs.

(II) Laundry Management

Laundry is a key link in the maintenance of guestroom linen. Hotels should establish scientific and reasonable laundry procedures and standards, selecting appropriate detergents and washing methods based on the linen’s material and stain level. Attention should be paid to controlling washing temperature, time, and rotation speed to avoid damaging the linen or shortening its service life due to improper washing. Regular maintenance and cleaning of laundry equipment are also necessary to ensure a hygienic washing environment. Furthermore, to extend the linen’s lifespan, care products such as fabric softeners can be used to keep the linen soft and comfortable.

(III) Storage Management

When storing guestroom linen, it should be placed in a dry, ventilated, and clean environment, away from direct sunlight and moisture. Different types and specifications of linen should be stored separately for easy management and access. Dust covers or cloth bags can be used to package the linen to prevent dust and stains. Regular inspections and organization of stored linen are required to promptly identify and address damaged or deteriorated items.

(IV) Usage Management

During the use of guestroom linen, hotel staff should strictly follow operating procedures to avoid man-made damage. Guests should be educated on the correct use of linen to prevent damage or difficult-to-remove stains caused by improper use. For frequently used linen such as bath towels and bed sheets, inspection and replacement frequencies should be increased to ensure that guests always use clean, tidy, and comfortable linen.

Although guestroom linen may seem ordinary, it plays a pivotal role in hotel operations and guest experience. Every link, from material selection to management and maintenance, reflects the hotel’s pursuit of quality and care for guests. In the future, with the continuous advancement of technology and people’s higher pursuit of quality life, guestroom linen will continue to innovate and develop, bringing more comfortable, healthy, and environmentally friendly stay experiences to guests and injecting new vitality into the development of the hotel industry.